1. Introduction
Arenk Ltd ("we", "us", or "our"), a company registered in England and Wales, operates websites and mobile applications including Thiswap, FarePilot, and VisaVault (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Services.
Some products may publish a separate privacy notice describing product-specific behaviour. Where a product-specific notice provides more detail, it should be read together with this company policy.
2. Information We Collect
Depending on the Service you use, we may collect the following types of information:
- Account information — such as a name and email address when a Service provides account registration.
- Profile information — details you choose to provide, such as a profile picture, university, or location.
- Usage and device data — such as pages visited, features used, browser or device type, and IP address where the relevant Service uses this information.
- Communications — messages, support requests, and information you choose to send to us.
- Preference data — settings such as website language stored in your browser.
Not every Arenk product collects every category listed above. For example, VisaVault describes its local, privacy-first data handling in its own product privacy policy.
3. How We Use Information
Where applicable, we use information to provide and maintain the Services, respond to enquiries, manage accounts, improve reliability and usability, prevent misuse, and comply with legal obligations.
4. Legal Basis for Processing
Under UK data protection law, our legal basis may include performance of a contract, legitimate interests, compliance with a legal obligation, or your consent. The basis depends on the Service and the reason the information is processed.
5. Data Sharing and Disclosure
We do not sell personal data. We may share information with service providers that help us operate the Services, with legal authorities where required, or as part of a legitimate business transfer. Providers are expected to handle information only for the agreed purpose.
6. Cookies and Local Preferences
The Arenk company website stores a language preference in your browser so the site can remember your choice. Individual products may use different technologies and should describe them in their own notices. You can clear stored preferences through your browser settings.
7. Data Retention
We retain personal data only for as long as needed to provide the relevant Service, respond to a request, meet a legal obligation, resolve disputes, or protect legitimate business interests. Retention periods vary by Service and type of information.
8. Data Security
We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, alteration, disclosure, or destruction. No method of transmission or electronic storage can be guaranteed to be completely secure.
9. Your Rights
Depending on applicable law, you may have rights to access, correct, erase, restrict, or receive a copy of your personal data, object to certain processing, or withdraw consent.
To make a privacy request, email info@arenk.co.uk. You may also have the right to complain to the Information Commissioner's Office.
10. Children's Privacy
Our Services are not directed to children under 13 unless a particular Service states otherwise with appropriate protections. If you believe a child has provided personal data inappropriately, please contact us.
11. Third-Party Links and Services
Our Services may link to third-party websites or platform services. Their privacy practices are governed by their own notices, and we encourage you to review them.
12. Changes to This Policy
We may update this policy from time to time. We will update the date above and provide additional notice where required.
13. Contact Us
- Email: info@arenk.co.uk
- Company: Arenk Ltd
- Website: arenk.co.uk
- Location: London, United Kingdom